ConnectBox

One contact. One conversation. One place.

See every call and chat on one screen. ConnectBox automates routine follow-ups and shows you each agent's KPIs and call health, so you know where your team needs help.

  • 30-min walkthrough
  • Tailored to your team
  • No commitment
Dilani is calling...

Incoming PBX call

Same contact. Every channel.

AI answers. Your team stays in control.

Answer calls and messages. Bring in a person when needed. Keep the full customer story.

KasunConnected call
ConnectBox AIConnected call
Kasun

What time do you close?

ConnectBox AI

At 6 pm today. How can I help?

One platform for all your channels.

Skip the app switching. Keep your customer conversations and their context together in one place.

PBX calls, WhatsApp, Messenger, Instagram, TikTok, Telegram, SMS, email and webchat emerge from an open ConnectBox with recessed inner walls, then return to it.
Channel availability depends on your configuration.

Good conversations. Better business.

Happier customers. More opportunities to grow.

Help customers feel looked after, keep sales moving, and give people a reason to come back. Make every conversation count for your business.

Customer support

Keep your customers coming back.

Give your customers help that feels personal. When your team can pick up where the last conversation left off, people spend less time repeating themselves and more time trusting you.

Sales & outbound

Turn a good conversation into your next sale.

Follow up while interest is fresh. Help your buyers get the answers they need to take the next step with you.

Marketing campaigns

Give people a reason to choose you again.

Reconnect with something your customers care about. Make your next message an invitation to return, rather than another thing to ignore.

Lead management

Turn first hellos into real opportunities.

Keep interested buyers close, give each enquiry an owner, and make the next conversation happen.

Connectbox in action

One customer journey. Every conversation connected.

From the first message to the final follow-up, keep the customer journey moving with the right context.

Kasun is typing

Every new enquiry has a place.

The impact

Less time chasing conversations. More time helping people.

When every call and chat lives in one place, your team stops searching and starts responding.

95%Faster first response

Replies go from hours to minutes, on every channel.

7.5hSaved per agent, every week

No more jumping between WhatsApp, email and the phone.

+61%More conversations handled

The same team helps more customers each day.

90%Fewer missed follow-ups

Every call and chat has an owner and a reminder.

Before vs. with ConnectBox

Get back a full working day, per agent, every week.

One inbox, calls logged to the chat, and clear ownership remove the busywork between conversations.

BeforeWith ConnectBox

First response time

95% faster
Before
4h 20m
With
12 min

Time lost switching apps · per agent, per day

1.5h saved daily
Before
2h 10m
With
40 min

Conversations handled · per agent, per day

+61%
Before
38
With
61

Follow-ups missed

90% fewer
Before
1 in 5
With
1 in 50

Education Sector

Coordinate admissions and parent support effortlessly.

Give your educational institution a shared place for student messages, phone follow-ups, and internal team communication.

One shared inbox for
every student inquiry.

Admissions questions reach different team members across different channels. Bring every WhatsApp message, SMS, and email into a unified view.

Maya · WhatsApp

Is it too late to submit my transcript?

Kavindu's parent · SMS

What time does orientation start?

Nimali · Email

Scholarship documents attached.

DMaya assigned to David · Admissions
David · Admissions
Hi Maya, there's still time. I'll review it today.

Clear ownership.
Seamless handoffs.

Assign conversations directly to the right department or counselor, ensuring parents and applicants never have to repeat themselves.

Mrs. Perera · Parent

Can I pay the term fee in two instalments?

Admissions
Counseling
FinanceFinance
Ruwan S. · Finance team
Yes, you can split it into two. I've sent you the payment plan.
Full history attached · 3 earlier messages

Follow-up calls
attached to chat.

Make outbound calls directly from the student's profile and automatically log call outcomes alongside their previous messages.

Maya · WhatsApp

Is it too late to submit my transcript?

Outbound call · from Maya's profile
Call ended · 2:14
Logged to chat ·Transcript accepted

Every conversation counts.
So does your security.

  • 3Customers
  • 100+Calls
  • 100+Messages
  • GDPRCompliance verification pending
  • SOC 2 Type IIAssurance verification pending

Have questions?
We've got answers.

A closer look at how Connectbox fits your team, your channels, and the way you work.

ConnectBox is a CRM for calls and conversations. It brings calls and chats onto one screen, automates routine follow-ups, and shows supervisors each agent’s KPIs and call health.

See every call and chat. Know where your team needs help.

Book a demo to see how ConnectBox brings your conversations and each agent's performance into one place.